How we run our programmes
Updated: Nov 20
Drop In Classes
All Baby & Tots Classes - more info below
Some Kids Classes - more info below
Book and pay for each class individually via the Drop In Schedule page
Cancelling or rescheduling at least 12 hours before the start of class is permitted
A session credit will be reimbursed for cancellations
Scheduled Courses
Most Adults and Kids Programme - more info below
Book and pay for the full course upfront
Baby & Tots Classes
We understand that infants are unpredictable, so all our in person Baby & Tots classes are provided as Drop In Classes.
We ask that you do not abuse our flexible policy by asking for waivers within the 12 hour cancellation period. Do understand that you have taken up a spot that someone else could have booked.
Our Baby & Toddler and Kids classes follow 4 week cycles of working on particular skills to ensure consistency and continuity between classes.
If you want to see faster results, it is always better to do more frequent lessons or practice the skills when you can. To give you more flexibility, we also provide online courses so that you can practice more when you have time or are on holiday. The results are compounded. Once a week is better than nothing.
If you just want to try one lesson first - Baby & Toddler/Kids Classes
Book and pay online for one class via the correct Class Schedule page
If you are a regular student and want to enjoy preferential rates and easy booking/rescheduling - Baby & Toddler/Kids Classes
Create account on website / app - see how to below!
Choose a Class Pass Plan - note the validity period before purchasing
Book class
Kids Classes
Our Kids Group Classes are generally run as scheduled courses during school term time. Lessons are at a fixed time and place for several weeks. You must sign up for the full course and agree to our Terms & Conditions.
We will only take registration for these classes during the registration period and courses must be paid for in full. If you miss the registration period, please sign up for our newsletter to be informed of the next enrolment period and book Drop In Classes.
If there are any spaces remaining in our scheduled courses, we will make those places available to book as a Drop In Class. We will maintain one Drop In Beginners class on Saturday morning. We may run courses or drop in classes during holidays.
Kids Drop In Classes can be booked individually. You will still be subject to the same Terms & Conditions.
Adult Courses
Generally our Adult courses have set start and finish dates with a certain number lessons each week.
By registering and paying for these courses, you agree to the scheduled timetable and other Terms & Conditions laid out here.
Private Lessons
All private lessons must be pre-arranged via email. We can do private lessons at public or private pools depending on availability and location.
Email us with details of what you are hoping to achieve, dates, times, locations that are available to you and other relevant information.
For Regular Students - Book with Ease
Book, cancel or reschedule with ease by following these steps:
Create an account on our website or through the Fit by Wix app (use code T0TZUZ to join or search for alisontamswimming).
2. Purchase a price plan (for Drop In and Private lessons only / pay direct for scheduled courses) - purchase a single lesson, pack of five or pack of 10. If a class is cancelled or you need to cancel, your credit will automatically go back to your account so you can use it for another class.
Our Babies packages allow you to easily share one package between siblings. You can see how many credits you have left under My Subscriptions in your account.
3. Book Drop In Classes via the Drop In Schedule page. On the app you can just press the book button in the Upcoming Sessions section. Once you have booked you will receive a confirmation email - do check your junk mail - if you haven't received one, it means you haven't booked into the class. You will also see your booked class under My Bookings in your account.
4. Reschedule or cancel with ease. You will see the options under My Bookings in your account providing it is within 12 hours of the class starting.
All successful bookings will result in an email confirmation and you will be able to see it in your account.
If you receive notice that your child has been promoted to the next level you can easily cancel the lower level classes and book into the higher level. (See below).
Notes
Please do fill out your profile in full - use the student's name (parents can add their names in another section) - with your email and phone number in case we need to contact you urgently.
Private sessions must be pre-arranged via email - do not book these!
You must contact us about cancellations if you do not have a plan.
Hope this helps!